Convert Slack Connect threads into tickets and respond to tickets from any channel (live chat, email, SMS, WhatsApp, and Slack) via Slack.
Support ticketing for Slack Connect
Convert Slack Connect threads into tickets and respond to tickets from any channel (live chat, email, SMS, WhatsApp, and Slack) via Slack.
Hey PH! Really excited to share our new feature, Atlas for Slack Connect. We love how Slack Connect makes it super easy for customer to report bugs and give feedback. It’s a secret weapon for startups to offer a white glove experience for their customers. But at some point, it can devolve pretty rapidly into more of a problem than a solution. When you’ve added enough customers, it’s hard to keep track of every message and thread: who responded from your team, which messages are the most importan
We love this. If you ever used ticketing systems in the past, you know how fragmented communication can be. Finding and properly responding is a pain. Since we live in Slack, this is a perfect fit for our workflow. Since Slack has great controls over alerts/notifications, we don't have to configure a separate system for Do not disturb.
Just like with everything you guys launch, integrating everything together provides such great context for me as a user. Less time I spent moving data around and figuring out what the user is experiencing means more time and mental energy focused on our customers. Great work!
Our team lives in Slack and the Slack Connect feature tie-in with Atlas is how we do it. Big fan of Jon and Rahul, they make good stuff.
This looks amazing! Does it connect to Zendesk so we can respond to such tickets from slack?
Categories come from the product's launch tags. Most products appear in 2-3 categories. The primary category is listed first.
The scores reflect launch-period engagement. Historical data is preserved and doesn't change retroactively. The build date at the bottom shows when the index was last refreshed.
Check the similar products section on this page, or browse the category pages linked in the tags above. Each category page shows all products for a given year, sorted by engagement.
A measure of community engagement at launch. Higher means more people noticed and interacted with the product. It's a traction signal, not a quality rating.