69 Customer Communication products launched in 2022. Products below are sorted by engagement ratio, which weights discussion depth over raw popularity. 50 detailed conversations matter more than 500 drive-by clicks.
69 Customer Communication products launched in 2022, ranked by community engagement.
69 Customer Communication products launched in 2022. Products below are sorted by engagement ratio, which weights discussion depth over raw popularity. 50 detailed conversations matter more than 500 drive-by clicks.
ShoutOUT is a business SMS platform to send SMS internationally to unlimited customers. Sending targeted campaigns is easier with ShoutOUT's advanced segmentation. Personalization lets businesses maintain friendly relationships with customers.
Rake provides an array of messaging tools in one workspace. We include full team collaboration with a unique feature by adding clients to message channels w/o requiring them to use Rake. We include omnichannel customer chat. Tasks and Knowledge Base too.
ZipMessage replaces live meetings with asynchronous conversations. Send and receive video and screen messages with customers or teammates. Share your personalized link to start an async conversation.
Userflow's new Resource Center lets your users access help directly in your app. The Resource Center expands to a list of customizable blocks that enables users to search your existing knowledge base, find and start Userflow flows/tours on demand, and more.
Provide your website visitors' a frictionless customer communication by allowing customers easy access to all the platforms you’re available on improving your customers’ experience and increasing your chances of conversion or sales.
Atlas is an all-in-one customer support tool that helps agents improve the quality of their support. We do this by bringing sessions recordings, bugs, and outbound emails together in a simple customer dashboard.
Offer personalized onboarding and training for each user at scale without impacting your roadmap. Build and maintain guides, product tours, and checklists, place hotspots and tooltips in your product in just a few clicks, with no development required.
Announceway is the most efficient and user-friendly services available when it notifies new product changes or collects customer feedback and ideas to improve the product. You can release product changes, show product roadmap and collect customer ideas.
You work really hard to get people to your website. And they have so many things they want to ask! hagrid is a no-code widget, where visitors ask questions and you respond; a user generated FAQ that adds trust and lets you connect with your audience.
Are you a Shopify store owner who needs the CX team to work 25 hours a day? Or trying to clone the customer service team? - Then check MyAlice and unlock the full potential of your multichannel sales.
Onboard helps customer-focused teams automate, manage, & streamline their customer onboarding process.
Cloodot is an 'Omni channel customer experience management suite' * Manage customer chats & reviews from multiple sources, * Maintain cross channel customer contacts, * Collect feedbacks & reviews, * Visualize brand & agents performances in detail.
ReComm is a great way to engage your website audience by video comments. It will help to know your audience face-to-face and get feedback and testimonials. The web plugin is synchronized with the mobile video forum ReNett app.
Send and receive SMS directly in Slack with your team members. Use an existing phone number or bring your own. Works in threads and in channels, bridge the gap between internal and external communication for real-time & asynch communication.
Did you know it takes 12 positive experiences to make up for one unresolved negative customer experience? Whelp can help - now you can manage all your customer messages from a single point! Ready to take off with seamless and personalized customer support?
Online Screen Recording made quick, easy and accessible to everyone! No download or installation required, just quick and easy to use Works in any browser on any platform, no hassles in advance End to end encrypted, so your recording remains your recording
Paper business cards have been used for centuries. Unfortunately, they’re expensive and harmful to the environment, not to mention ordinary. With Qwerty Card, you’ll leave lasting impressions and save the planet through the magic of NFC!
Delight your customers with discussion boards where they can ask questions, give feedback, get updates, vote on features, and way more. It takes a minute to setup and are great for communities of any size. Sign up, create a board, and start posting!
All existing support tools are built for talking to a single user. To talk to teams, B2B vendors set up shared channels in Slack for each account. Fogbender enables vendors to embed a shared channel-like experience directly into their customer dashboard.
Tulay is a simple, beautiful pop-up with pre-defined answers for collecting subcription cancellation insights, turning negative feedback into positives, and eventually reducing customer churn 🙅♀️
Userveys provides the easiest way to ask questions in a human way and get user feedback.
Firmao works in the cloud, including CRM, ERP, project and task management and much more. Firmao services facilitate the efficient management of all processes related to running a company from anywhere in the world and at any time.
Simpu is an omnichannel inbox for teams that unifies communication channels like emails, WhatsApp, Twitter DMs, Facebook Messenger, SMS, and website live chat into one fantastic experience.
Giide is the antidote to TLDR content, endless videos, long podcasts and tedious reports. Add images, videos and clickable links to high-quality audio and keep your audience as engaged with your professional communications as they are with their social feeds.
Help your users get started with your product today. Archbee is the fastest way to build product documentation, developer guides, and API references in one place.
ThriveDesk is simple, affordable help desk solution for small businesses managing customer support. It helps team members work better together - week after week. Designed by and for teams, ThriveDesk immediately fits into your day-to-day.
Boost user engagement, enhance retention, and grow super fast with our guide to in-app community building.
Channel.io is an all-in-one business OS that provides all the tools you need to operate and grow your online business. Use live chat, team chat, CRM, Marketing and chatbot automations to create a customer driven culture and personalize customer experience.
Suptask is a next-generation ticketing system that operates completely within your Slack workspace. Users never have to leave Slack to submit, manage and respond to tickets. Compared to traditional ticketing systems it is built for efficiency.
Take better decisions and build impact products from user feedback. Changelogfy is an all-in-one platform to capture, organize and manage feedback, prioritize and build a product roadmap, and announce product updates.
Videosupport gets rid of the difficulties of explaining an issue to customer support over phone or chat - your customers can record a video instead. No installs required. Customers start directly in the browser and can upload or record a video with any device.
Help Scout is a simple help desk that's designed to give growing businesses the tools they need to provide a better customer experience. Learn the platform in an hour, become a power user in a day, and get your first six months free!
The pack of chatbot templates allows you to create a chatbot for your website, social media or other channels in a matter of minutes.
TheConvertWay is a powerful SMS and WhatsApp Marketing Automation Tool, which helps online stores market/remarket their products to customers through Abandoned Cart Reminders, Marketing Broadcasts, and Win-back Automation Flows, and much more.
Live chat with user-friendly and multilingual UI can help convert up to 21% more website visitors into customers. Unlike other chat solutions, TW chat opens to every visitor in their preferred language, and contains fast replies, call links and email form.
Traek.io is a SaaS tool designed for website owners by the website owners to solve some problems which they face. Traek focuses on lead generation, data analytics, visitor behavior, chatting, traffic monitoring, and alerts.
SuprSend is a notification infrastructure to build and manage product notifications across all channels. With SuprSend API and dashboard, developers and product owners can ship cross-channel notifications fast, iterate on them quickly and scale easily.
CogniSaaS is a customer onboarding platform that will help your onboarding, implementation, CS & customer teams to 🔍Track 📋Prioritize 🏆Deliver Customer Business Outcomes on time
Everyone likes relevant, well-timed push notifications. nGrow allows app developers to make precised AI-driven push campaigns that efficiently engage users and significantly improve app retention and revenue.
AnnounceKit helps product teams communicate product updates and news to their customers, increase feature adoption and build customer trust.
Write your help articles in Notion and HelpKit takes care of the rest. HelpKit offers an embeddable widget, help center or documentation layout, full-text search, analytics and much more. Deliver instant help to your customers without ever leaving Notion.
Once you add a code snippet to your site and configure it, you will be able to interact with your users using Google Meet-like functionality (screen sharing, live video, audio, and chat) directly from your website.
With KnowledgeBase, you can create an on-site help center and allow your customers to solve their problems independently, as well as assist your support agents by providing them with knowledge during solving the case.
❌ Customers emails & questions can get repetitive & writing the same replies is time-consuming & hard ✅ SwiftReply is an all-in-one solution for your whole team to boost productivity, improve customer interaction, write & organize consistent canned responses.
Be proud of what you're building. Use our easy changelog to show your customers that your product is constantly improving. Announce your latest product changes, new features, bug fixes and more. Just launch it, we'll handle the rest!
Take your chat support to the next level, resolving the most difficult cases through Zoom meetings. You can start a Zoom straight in the LiveChat app during the conversation with your client.
The newest integration between LiveChat and Instagram allows you to talk to your customers via Instagram from the same place as your other channels and solve their problems in no time.
Would you like to learn how to provide customer service with the right tools in 2022? Then this FREE E-Book is just for you! Download now to learn all the best tools for customer service in 2022!
Want customers to contact you on WhatsApp even if they have not saved your number? Generate wame.pro links for free in just two steps with Gallabox's WhatsApp Link Generator! Place them on your company’s social media profiles and website.
Sessions is the platform for stand-out meetings and webinars. Through a combination of automated scheduling, next-level video conferencing, embedded files & apps that keep everything on track, Sessions gives you everything needed to impress consistently.
StoryPrompt brings customers, teams, and your community closer together through asynchronous video messaging. Start a face-to-face conversation, capture responses, and boost engagement by simply sharing a link. No meetings necessary.
Mobile Retention now a Piece of Cake 🍰 Leverage real-time analytics, segmentation, personalization and campaign automation to grow faster. ✔️ Starts from $8/month [Launch Offer] ✔️ 30-day free trial ✔️ No Annual Commitment
Croquet’s Metaverse Web Showcase is a free, low-code 3D web application for businesses evaluating the Metaverse. It enables businesses to showcase their capabilities and engage customers in an immersive 3D environment embedded in their existing website.
Think Slack but for client relationship. Create a space for each client and together share notes, documents, request files, jump on video calls or just chat. Make collaboration simple by organizing all exchanges and keeping everything in one permanent place!
ELSA Speech Analyzer is a one-of-a-kind AI-powered English communication coach that provides actionable and real-time feedback on your speech during online meetings, presentations, interviews or customer calls.
Send personalized and engaging SMS images to your audience in just a few clicks and drive benchmarking sales this BFCM season.
Platform for hosting virtual events. Instead of making a copy of in-person events, One-window technology creates a new experience based on people’s behavior online. It allows maximally engaging attendees and converting them into leads or buyers.
Run effortless hybrid meetings with co-location groups [Beta]. No echo, no extra hardware. Just an inclusive, enjoyable experience where your distributed team can make magic happen.
Record is the most convenient customer-facing way to help your users share their issues with all the data you need, By simply recording them. It allows you to be more productive, focused, and efficient while making your user happy.
A simple solution for reaching visitors on your site. Get in touch with customers via a contact form, answer repetitive questions thanks to the FAQ template, and showcase your products with product cards. All within a sleek, elegant widget.
TwitterFeedback.app is a free tool that allows you to track, analyze and extract meaningful data out of the feedback you receive on Twitter. Learn who your top users are, what people feel about your product, what words they use the most and much more.
Hives.co is a tool used by teams and organizations to capture the best and brightest ideas. It's easy to get started and you can keep track of it all, no matter if you're looking for ideas from your employees or feedback from your customers.
Feedbakk.io is a tool for collecting user feedback, feature requests, and turning them into a conversation. Try it today and start building better products with the help of your users!
Instantly search, filter, and prioritize customer feedback from Intercom and other support channels.
Stop burning time & money chasing bad ideas. Discuss your startup idea or new feature with those with interest, experience or expertise in your target area.
Convert up to 2x more prospects into loyal customers thanks to your customer testimonials authenticated with LinkedIn.
We tried to build something much more than traditional live chat software. This new Live Chat is a complete redesign offering a better focus on multichannel communication and social commerce.
An open-source knowledge based community software. You can use it to quickly build your Q&A community for product technical support, customer support, user communication, and more.
Empowers readers to build healthier and happier relationships by providing free access to a library of ready-to-use messages for challenging social situations, e.g., How to respond to nosy or inappropriate questions or ask your crush out on a date.
The category contracted by 21% compared to 2021, moving from 87 launches to 69. Average interest score across all 2022 launches: 182. Average engagement ratio: 0.34.
More products means more competition for attention. The average drops as a category gets crowded, even if the best products keep scoring higher. That divergence is worth watching.
Use the year navigation at the top of each category page. The trends page for each category also shows top products by year in a single view.
Engagement ratio captures discussion quality. A product can game interest with a well-timed launch. It can't fake 200 substantive discussion threads. We default to engagement ratio because it's harder to inflate.
Highest community engagement at launch, measured by interest score and engagement ratio. These are traction rankings, not editorial picks.
Launch timing matters. Q1 products face different competition than Q4 products. Seasonal patterns affect both launch volume and community attention. Quarterly grouping makes comparisons fairer.