Best Customer Communication Tools (2023)

You can easily scan and organize all your receipts on your mobile device. Take a photo of your receipt and our app will automatically sort receipts by company

Helpwise's Universal Inbox lets you manage customer queries from multiple channels (e.g. email, voice, chat, SMS, social media) in one place, collaborate with team members, use analytics, automate workflows to reduce workload and improve efficiency.

Don't drop customers trying to reach you. With Boei, you offer their favorite contact channels in a pretty widget. This simple no-code tool works on any site in 5 mins without coding and it’s free. It is also lightweight and respects your customers' privacy.

Create dynamic prompts that work across all your apps and websites thanks to our app powered by ChatGPT API. It takes a single shortcut! Crafting pieces of content has never been easier thanks to typedesk and ChatGPT.

Boost engagement with broadcast messages, bring your team together with a Shared Team Inbox and so much more. Activate your free account today and use the platform for forever. First 100 businesses to signup get a free WhatsApp Cloud API registration service.

DropVoice was created to level up your customer journey by adding a unique voice-note to any of your products and pages. The best way to provide your customers with unique information about your product, insight into your brand, and give them exclusive info.

Goo.chat is the ultimate customer support tool for businesses. Our 4-in-1 solution offers live chat, FAQ, ChatBot, and video tutorials all in one convenient widget.

Why bother using a new platform to talk to your site visitors? Just stay at Discord and use a channel as a live chat! Bridger.chat provides a live chat embeddable to your site that's bridged to your chosen Discord channel, and every visitor dialogue will be a new thread.

Buzz Mail, uses artificial intelligence to help you write better and faster email replies. Buzz Mail is a Google workspace add-on that works with all your desktop, mobile browsers and your gmail mobile app too. Sign up for early access.

Shout is a privacy-first platform for conducting survey research, engaging with quizzes, and generating leads with forms. We don't use cookies or collect IP addresses, and all our tools encourage compliance.

A free and interactive guide designed to help you create the perfect help center for your business. Our guide covers must-have characteristics, examples, tips, best practices, tools, and resources plus an ultimate help center checklist.

RhetorAI automates user interviews for faster product-market fit. Once you create a link, our AI is available to interview your users 24/7 and gives you actionable insights - just like an AI product researcher.

OpenSight is a customer support automation tool that resolves >70% of your customers’ questions by automating actions (like issuing refunds or applying discounts), in addition to providing text-based responses.

Create gamified surveys and quizzes and reward everyone for every question with small and instant incentives to boost your response rate. Remove bottlenecks in your survey simply by giving a higher reward for the harder questions.

Revolutionize the feedback process with ChatGPT's AI characters! Whether you need feedback on an idea or suggestion, our well-developed characters will highlight pros, pinpoint cons, and provide helpful recommendations, saving you time and resources.

You can now build form applications with simple, interactive visual flow diagrams. Requires no coding and is built with the best-in-class user experience.

Increase your productivity with the help of Artificial Intelligence. Improve your business writing, simplify your text or rephrase anything.

Set up customer support in minutes ✨ Train AI on previous conversations or any knowledge base. The model will learn about your business and support customers with any questions they might have.

Replacing Intercom with ChatGPT. 3 minute no-code setup. Guaranteed to increase conversions.

Why bother using a new platform to talk to your site visitors? Just stay at Discord and use a channel as a live chat! Bridger.chat provides a live chat embeddable to your site that's bridged to your chosen Discord channel.

VIB3S is THE game changer in podcast and audio content making for companies! Stop doing things the hard way with technical software and curve waves. Make your life easier and save time with Vib3s! You are just a couple clicks away from your first audio content

Zeruh is a comprehensive knowledgebase platform that empowers businesses to provide quick and efficient support to their customers. With customizable features, multilingual support, and robust analytics, Zeruh streamlines support processes and reduces tickets.

Support reps using Caffeinated CX on Zendesk resolve 3x as many tickets in the same amount of time. Free 14 day trial.

Leverage real devices to assess and validate your product's design and functionality, resulting in a better user experience and increased customer satisfaction.

Introducing ConcenBox, a quick way to collect user concern privately. Now collecting feedback for your Office, Restaurant, Salon, Fitness Center, Website etc. is insanely easy.

The Weni Platform is a solution for automating business communication through customizable chatbots. The goal is to improve efficiency in companies and enhance various processes such as customer service, sales, marketing, support, financial and more.

Rasayel is a business communication platform for sales, service, and customer engagement over WhatsApp. Close more deals and cut support time in half using Rasayel's robust automations, chatbot builder, shared team inbox, mass broadcasts, and analytics.

Kodif's Support ChatGPT Playground allows customer support professionals to create their own company chatbot within 15 minutes and a few clicks. We are using GPT-4 to generate human-like responses based on your Knowledge base articles.

ChatNode lets you train AI ChatBots on your own data. You can use multiple data sources like text, PDF or URLs. Chatbots can be embedded on your website or used internally.

GetCustomer is your AI chat assistant for seamless customer support. It understands user inquiries and gives accurate responses. Available 24/7. Integrate it with your website for a superior experience. Choose GetCustomer—your intelligent support companion.

Transform your business with Desku's AI-enhanced automations! Collaborate effortlessly with shared inboxes, and turn one-time visitors into repeat customers with WhatsApp integration. Experience the future of Customer Support & Customer Experience with Desku!

Stomio is a platform for B2B product teams that lets them engage with their customers at scale during product development. B2B product teams can 10x the feedback from their users at half of the time needed through a purpose-built beta management platform.

Do you also spend hours organizing and analyzing feedback? There's a better way. Olvy integrates with your Slack, Zendesk, Intercom, Hubspot, and everywhere your users are to bring all your user feedback in one place and analyze it all using AI 🪄

Help.center is a self-serve support tool powered by chatGPT to help you reduce customer support tickets. 📖 AI automatically learns the knowledgebase articles to generate simple and instant customer answers. 🤖 You can improve the AI answers from user feedback!

Get powerful insights and feedback from your audience with custom surveys on Wayyy

Turn Trello into an all-in-one work management platform that helps teams streamline their workflow, collaborate, and manage complex projects. Our Power-Ups offer end-to-end solutions for hiring, customer support, approvals, employee directory, and more.

WebWhiz allows you to create an AI chatbot that knows everything about your product and can instantly respond to your customer's queries.

Whautomate offers WhatsApp based AI Chatbot, Scheduling, Marketing, Automations, and more to help businesses achieve 10X productivity, boost sales, elevate customer experience & increase retention. Scale your business with Whautomate today!

Convert Slack Connect threads into tickets and respond to tickets from any channel (live chat, email, SMS, WhatsApp, and Slack) via Slack.

Ditch the ineffective “stuff scattered everywhere” approach, and switch to an organized and streamlined customer community. Discut is so simple you already know how to use it and so flexible that it can become part of your application, not a separate service.

Build support chatbots trained from content on your website to handle your visitor queries, embed the chat widget to your website, within minutes.

SupportGuy is a customer support platform that uses ChatGPT technology to provide instant, personalized support to customers 24/7. It's fully customizable & also incredibly easy to integrate into your website.

Say Goodbye to Clunky Polls: Our App Offers an Elegant and Smooth Interface

Centralize your customer communication with Messengerhive, an all-in-one messaging app that supports WhatsApp, SMS, Instagram, and Facebook Messenger. Unify your channels, streamline communication, and offer real-time support effortlessly.

Qribe Ella® or simply Ella® is where businesses find the most timely, accurate, and reliable customer data of their competitors. We're able to do this with a dataset of more than 450 Million companies & 12.5 Billion customers, which is updated every 5 seconds.

Our AI responds to all your customer reviews and feedback - automatically delivering responses that truly reflect your brand's voice and values ensuring that every interaction aligns perfectly with your company's unique tone and personality.

PaceKB is a hosted Knowledge Base service that helps reduce average support time significantly. We do this by collating all of your most recently asked questions into a website where users can get instant detailed answers without needing to wait for a support

Create GPT 3 and 4 powered, embeddable chatbots in 15 seconds. - Unlimited embeddable chatbots - Train them on your own website/data/FAQ/etc. - GPT 3 and GPT 4 - Explorable user logs - 15 seconds to start

Jaabi is like Google Forms over Whatsapp, allowing anybody to complete a form. Market Research, Customer Feedback, Event Registration, etc People in developing nations mostly use WhatsApp data bundles only, so can't access Google Forms & other digital tools.

Supplymate.io makes request management simple by allowing you to generate hundreds of unique QR Codes that correspond to specific supplies & services. Get real-time notifications that a request is made & manage requests within our easy-to-use software.

Updating your customers on a technical issue or the state of an order can be really time-consuming... Many companies are already using a solution which is simple, yet effective - a status page! That's why I created: The Ultimate Status Page!

Kanban Pro — Support & Sales on One Board (for Zendesk)! Kanban Pro is a 2-in-1 Kanban + CRM app for Zendesk that helps teams manage support tickets and sales deals in one visual workspace. Turn Zendesk views into Kanban boards, prioritize urgent tickets, rebalance workloads with drag-and-drop, and customize columns to match your real workflow. Convert tickets into deals instantly, track pipelines, and close faster, without leaving Zendesk.

Obeatows support widget, offering visual feedback, roadmap feature, and integration with live chat providers gives you everything under one widget without sacrificing your existing live chat solution.

Talk to your visitors to better understand them. Save time and money using our unique OpenAI ChatGPT integration.

Create an FAQ page the way you want it. It can be personal identity, activity or event, company, and others. This project only focuses on the FAQ. Example: https://faqbocs.com/faqbocs.

VidScout allows you to automatically request, manage, share text and video testimonials from clients - no coding required!

Create an AI agent using state-of-the-art NLP, Generative AI and in-house, enterprise-level LLMs. Upload your past chatlogs, knowledge base, website & documents and effortlessly automate over 70% of your customer support operations and processes.

ioni is a ChatGPT-based AI platform that automatically generates responses to customer support inquiries, using knowledge bases as the main source. ioni helps to improve your customer experience and increase the efficiency of customer support teams.

Unlock a new era of communication with Tascom! Experience the freedom of virtual phone numbers, Travel eSIM, and hassle-free international calling. Stay connected, make crystal-clear calls, and explore the world effortlessly. 🔗📞🌐.

Stop replying to the same old questions from clients. Use Pulsedesk with ChatGPT! And when you're not feeling your best, it will help you to create friendly and helpful responses. Just try it!

AskMore uses AI to run user interviews on your behalf so you get more feedback, faster, and in any language. Just explain what you're trying to learn, and AskMore will provide you with an interview link that you can share with your users and leads.

Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions, such as collecting leads and booking meetings.

Fullview empowers customer support teams with cobrowsing, in-app screen control & session replays to guide users through support requests and get better insights into their issues. Slash customer support time in half!

Support reps using Caffeinated CX on Freshdesk resolve 3x as many tickets in the same amount of time. Free 7 day trial.

Almo is an AI-powered Chatbot to simplify your customer support. Almo is trained on your content (website, documents etc) and engages with visitors as a human would. Almo resolves your customer queries, provides support and significantly reduces response time

Echo is an AI-driven platform transforming customer support by providing 24/7 immediate, intelligent assistance. It reduces wait times, scaling effortlessly to meet unique business needs, ensuring a personalized customer experience, every time.

Meet Lyro - the AI chatbot that talks to your customers and offers personalized assistance to solve their problems, just like a human agent. Improve your response times and take the pressure off your support team with Tidio Lyro.

A central place for all your product discussions - capture feedback, feature requests, and bug reports in your fully customizable public feedback forum. Easily find the most impactful product ideas and announce updates through beautiful embeddable widgets.

Ribbo AI learns from your docs, website content, and other sources to generate a chatbot that effectively handles 40-70% of your customer support inquiries. This benefits both you (by reducing costs) and your customers (by providing instant answers).

Unthread helps companies to scale up support on Slack. We automatically track new conversations, tag & prioritize them, and can generate or suggest responses with AI.

echowin is an AI based call answering system that picks up calls, provides real time transcripts, auto populates your contact book, provides you analytics on phone calls and a lot more. Our powerful scenario flow builder can handle anything you throw at it!

Struggling to keep up with the constant stream of emails? ZenoZaps takes the stress out of email overload by generating fast, accurate replies that are tailored to the content of your previous emails and your style. Integrated with Gmail, Outlook, Freshdesk.

Taku is a widget for your website that lets you send instant alerts and updates to your visitors. Get feedback with quick votes and reactions.

Businesses can easily manage all social conversations with customers, identify potential buyers, increase sales, and close more deals quickly - all from one platform. Ideal for retailers and e-commerce sellers that sell and market on social media.

With Plutto Declarations forget about sending scrappy docs or pdfs to be filled by customers or users. Send outstanding and realtime-filling, sign-ready declarations. Upgrade the experience and enjoy an organize way to manage all your user-facing declarations.

Pulsly is an in-app announcement service to send products updates and news on your website via beautiful notifications widgets

Introducing the revamped TalkBack AI Chrome extension! Now, it swiftly answers all customer queries using your product or service content and FAQs. Enhance your support with us and try it for FREE now! 🚀🖥️🆓

Say goodbye to generic customer service metrics and hello to AI-driven insights with Talklab. Our platform analyzes customer chats to offer detailed, actionable reports, from sentiment scores to behavioral tags. Lower churn rates, elevate customer satisfaction

Avarup addresses the challenge of review management for businesses. Customer reviews impact reputation, trust, and the bottom line. This centralized platform consolidates reviews from 20+ sites, automates responses, and provides insights.

Leverage AI to empower qualitative research, transforming the way businesses conduct remote interviews. With the ability to conduct hundreds of interviews overnight, we invite you to experience the future of market research.

FeatureCat is a comprehensive feature management platform. Seamlessly collect user feedback, transform requirements into actionable features, prioritize development, and announce releases. Organize, build, and communicate product updates all in one space.

Link your website, upload documents, or add Q&A to build your chatbot. Customize the interface with your branding. No coding is required. You can insert the chatbot on your website and integrate it with your WhatsApp number. - Free Plan. - API - Teams

talksprout is the AI-powered platform that gives you the tools to collect and automate the analysis of your customer feedback for your product effortlessly - summarisation, classification, GPT powered chat functionality and more! 🌱

🚀 Transform your support now! Spend less time and money on training and salary. Your Agent answers questions about your business, product or service friendly in high quality 24/7. Enjoy 6400+ integrations via Zapier. Get started in 3 steps. GDPR-compliant 🔒

Revolutionize engagement with ProCube: Your all-in-one solution for effortless content updates, instant notifications, and a dynamic resource hub. Simplify communication, captivate users with banners/popups, and take control with our user-friendly dashboard.

Robofy AI Chatbot uses your website’s content to create a smart and powerful chatbot in a few mins. Your website visitors now won't have to wait long to get their queries answered. Robofy can do it in seconds.

Unlock the future of customer engagement with Diddo! 🚀 Build custom GPT-powered chatbots tailored to your business needs. Enhance user experience, automate support, and drive sales—all without coding. Say goodbye to generic bots; say hello to Diddo.

Faqly allows you to create and share your FAQ effortlessly. Say goodbye to repetitive inquiries and hello to more time for what truly matters : helping your clients and growing your coaching business.

WizeBot allows businesses to create customer service chatbots powered by GPT. Our system is designed to ingest and understand content from PDFs, providing the bots with the context they need to respond intelligently to inquiries.

LaunchScience makes every launch better. Move from disjointed spreadsheets, wikis, and blogs to a complete GTM solution for your product and marketing teams. * Project management for GTM processes * Easily updated Product Hubs * AI for creating communications

Collect user feedback, unravel sentiments, identify trends, and unlock invaluable AI-driven suggestions.

Collect and act on feedback up to 2x faster than other survey tools. Create one-off questionnaires, ask open-ended or multiple choice questions, and add answer options like rating scales to smileys. Ask your audience anything with Delighted Surveys.

Bird allows Technical teams to record demos and report bugs, Sales teams to send video pitches with attached proposals, Everyone else to replace meetings and create how-to videos.

Fine-tuned for customer interaction with GPT4 turbo, VOC.AI allows you to build an AI chatbot that learns from past interactions + information on your website to answer 80% of customer questions. It works with email, Zendesk, Shopify, live chat, & more!

Enterpret unifies your customer feedback across all data sources and builds adaptive AI models custom to your feedback architecture to accurately extract granular insights.

The truth is, all these scattered tools and poor client collaboration result in wasted time on administrative work instead of making more money. Finally, bring your internal and external collaboration into one place! Focus on billable hours and strategic goals

Automatically collect all your customer feedback from different sources and evaluate customer needs across various cohorts and categories. Simply turn product features to revenue.

Organize, rename, summarize, and extract key data from any document with MagicDocs — your secure, AI-powered solution for time-saving document management.

The Most Affordable BUT Functional CRM... EVER! Only one payment for lifetime access, lifetime updates, all client, sales, task, and email marketing features, and 100 users and 40,000 contacts (based on Google's Requirements).

PONS.ai lets you co-create with famous AI artists and send the world’s most innovative AI greeting card with next-gen features to better delight your friends/clients. Our mission is to create a more meaningful world for humanity—with technology and creativity.

SquadStack offers an easy-to-use Plug-&-Play telecalling solution that helps businesses improve customer engagement, increase appointment bookings, reduce lead drop-offs, and effortlessly enhance customer experience.

🤖 Welcome to AutoCalls.ai, the future of phone communication! We are thrilled to introduce our state-of-the-art AI-driven agents designed to transform your customer interactions and elevate your telecommunication experience. 📞

Auralis is a conversational AI offering that helps you retain happier customers with better support and fewer agents. It does this by directly handling 70% of customer inquiries thus saving 50% of support costs. You can setup now in minutes and save forever!

ChatbotGPT.ai is the open source OpenAI's GPTs alternative. Self host it, or have it hosted by us. Integrate it seamlessly into your business with advanced customization and the open API. Designed to be a joy to use for you and your visitors.

✅ Resolve AI autonomously handles 50% of support tickets, easing the load on your team. With GPT-4 powered agents, it provides 24/7 support, ensuring customer satisfaction with prompt, accurate responses. Tailored to your business, it's ready to plug and play.

AlTable.ai is Airtable + Chatbase. Turn tables into Al chatbots and deploy it on any channel to 5x your conversion. With AITable, you can build: 📟 chat widget on your websites 💬 AI bots on social media (WhatsApp, Slack, Discord) 💻 API systems for AI agents

Collecting customer feedback through emails is hard to manage. You can now integrate a customer feedback widget on your website with a single script. By doing so, you can access the feedback through your dashboard with AI-powered analysis.

Wooflo Pro: The ultimate reputation management tool. Boost positive reviews, handle negatives, and shape a stellar online image effortlessly.

ChatGPT-powered chatbots for cost-effective, efficient, and remarkable customer experience.

Zipchat boosts e-commerce with 100% AI-powered chat. Drive sales, assist customers, and streamline support, all without human overhead. Maximize ROI and enhance the shopping experience seamlessly. Your 24/7 virtual sales assistant awaits.

Chat Data is a flexible platform that enables you to create AI chatbots using your chosen data, custom backend, or pre-trained models provided by us. It offers flexibility in both the frontend and backend, along with a comprehensive user analysis tool.

A new FREE chat product that can replace Intercom, Zendesk, or Hubspot Chat. Talk to customers, provide support, and close deals all via a free chat widget. Integrate AI features, like chatbots, natively directly into your chat widget!

Build a custom GPT powered chatbot for your data and website in seconds and embed anywhere instantly. Bespoke. Fast. Embeddable Chatbots. Choose from the latest LLMs. Start building with free credits on Conversate today!

Revolutionise your customer support with our custom AI chatbot. Address visitor inquiries in real-time, powered by AI trained on your custom data. Easily integrate the chatbot onto your website for lightning-fast, instant 24*7 customer support. 🤖

SB Helper is an AI powered support chat aimed at small to medium sized businesses. It is extremely simple to set up and significantly reduces the load off of the business owner or the customer support team.

Simple, Powerful tool to Maximize customers Retention, Satisfaction and Growth using Automation, AI and Single Source of Truth.

AmplifySMS is a SaaS solution that empowers businesses to reach their customers conveniently, effectively, and innovatively through text message. If direct communication with your customers is a priority, this product is tailor-made for you.

Most websites are using traditional boring forms to get leads. Our attention-grabbing widget, popup reminder, and effortless input forms drive high conversion rates. Tap into a better way of converting leads today!

What used to take days now takes minutes. Create product demos in 45+ languages on the fly to give each and every viewer a personal experience.

CopyRemix uses AI to turn your user testimonials into full case study content. User voices and social proof are critical for selling online in 2023. Make them work harder for you by remixing them into new case studies.

Meet Bottomright — the AI powered chatbot that trains itself by crawling your website. Add it to yours in minutes and put customer support on autopilot.

WeConnect.chat, an intuitive AI chatbot platform that helps creators improve customer support, lead generation, and other communication with a blend of AI, rule-based systems, and human interaction through a live and video chat-enabled multi-channel dashboard.

Train chatbot on your website content and answer user queries instantly.

Understand Your Users in Real-Time with Unobtrusive In-App Surveys. - Chose from our 10+ templates and customize them to your needs. - Target by page, user, whether they're paying or not, or the date they signed up for your app.

Become self-aware as a communicator. Use your strengths effectively. Help others tailor their messages to your needs.

Alfred is an AI-powered customer support chatbot that answers questions 24/7 and can be trained on any content source. Let the AI resolve the conversations automatically or answer yourself from your real-time inbox.

Incidents happen. Transparency builds Trust. Keep your customers informed during downtime with a simple and elegant status page. Free forever.

Engage your audience with PollPebble's microsurveys. Create, distribute, and analyze surveys effortlessly. Gain deep insights and make informed decisions. Choose PollPebble for smarter audience connections and unlock new levels of understanding with AI.

Document360 2.0 is powered by AI called Eddy that transforms your knowledge experience. With a redesigned dashboard, intuitive block editor, and customization hub. It elevates content creation and offers real-time analytics and instant sync integration.

Forget time-consuming and complicated user interviews. With Hotjar you can streamline the search for top-notch participants and automate recruitment, scheduling, and hosting—all while keeping your team in the loop.

Meet Limeline.ai – your AI-powered delegate for meetings! Scripted or spontaneous, it handles the call, takes notes, and collects all data. Customize voices, download calls, and integrate seamlessly.

Imagine opening an AR Christmas card that's more than just paper - a portal to Christmas town. Craft a heartfelt, handwritten message, add cherished photos, and watch them come to life in your hands. Transform your holiday greetings into unforgettable moments!

Most refund policy generators are generic. I wanted to create one that had more customizable options, depending on the type of business you're operating -- whether you're selling physical goods, digital downloads, or running a SAAS or service consultancy.

Steno is an ultra-accurate real-time dictation app with automatic voice detection. Simply start speaking Steno will automatically type out everything that you're saying. Then, with a click of a button, you can insert that text into any text box!

With QuickQuest, your customers take a short survey, and AI generates a review based on their answers.