Here's every Customer Success product that launched in 2022 with enough traction to make our index. 28 total, sorted by community engagement.
28 Customer Success products launched in 2022, ranked by community engagement.
Here's every Customer Success product that launched in 2022 with enough traction to make our index. 28 total, sorted by community engagement.
Tolls Fuel Trip Optimization Make trip-decisions cost intelligent with TollGuru. Fleets, OEMs, and MaaS providers use our APIs for pre-trip cost and time trade-offs, on-trip toll rate alerts, and post-trip toll billing.
Userflow's new Resource Center lets your users access help directly in your app. The Resource Center expands to a list of customizable blocks that enables users to search your existing knowledge base, find and start Userflow flows/tours on demand, and more.
Atlas is an all-in-one customer support tool that helps agents improve the quality of their support. We do this by bringing sessions recordings, bugs, and outbound emails together in a simple customer dashboard.
Onboard helps customer-focused teams automate, manage, & streamline their customer onboarding process.
Acquiring customers is hard, retaining them is even harder. Every customer meeting is filled with insights you could easily miss. MeetRecord helps customer success teams get deep insights from meetings to boost retention and find upsell opportunities.
Did you know it takes 12 positive experiences to make up for one unresolved negative customer experience? Whelp can help - now you can manage all your customer messages from a single point! Ready to take off with seamless and personalized customer support?
In this free, ungated 20-page guide from https://www.parlor.io/, we explore what comes after you’ve collected user feedback. Learn how to organize users’ needs into a scalable and actionable ontology, as well as how to accurately measure the business impact of those needs.
Turn any web app instantly collaborative, with no download. Use it with teams and customers. For sales demos (let prospects test drive, ⬆️ close rates), support (show instead of tell, ⬇️ handle time & churn), and team collaboration (⬆️ productivity).
SearchEgg.io lets you add command palette like SuperHuman and VimCal to your app. This ensures that your users quickly find, learn and use everything they need from your app.
Collect feedback on any website (Webflow website, React webapp) by plugging in just a few lines of code. Feedback Fin is fully customizable and free forever. EDIT: This is an open-source alternative to feedback fish and other similar widgets. Read my comment
Help Scout is a simple help desk that's designed to give growing businesses the tools they need to provide a better customer experience. Learn the platform in an hour, become a power user in a day, and get your first six months free!
Abbot helps teams keep track of customer conversations in Slack and automate manual work. With built-in reporting and a powerful integration layer, Abbot can save your team hours of work and endless headaches.
CogniSaaS is a customer onboarding platform that will help your onboarding, implementation, CS & customer teams to 🔍Track 📋Prioritize 🏆Deliver Customer Business Outcomes on time
Matik Team helps automate the creation of data-driven presentations that need to be personalized regularly or updated frequently. Just provide Matik with a few inputs (ex. who the deck is for, the date range), and Matik will query the data & create the deck.
Dock is a collaborative workspace for prospects and customers. Dock makes it easy to set up digital sales rooms, onboarding checklists, client portals and project hubs.
WorkHub is a purpose-built platform for remote work; it improves collaboration, efficiency, and engagement. It consists of BRAVO, WorkHub Connect, WorkHub Tasks, and WorkHub Scheduling.
A simple and affordable user-behavior analytics. Not just another session recording tool, but a conversion rate optimization tool that helps you understand your users better.
An easy-to-use template for Google Spreadsheets to calculate customer health scores and predict churn. Experiment with different formulas and rules, iterate quickly and risk-free with this free template. It built from interviews with over 200 CS professionals
Would you like to learn how to provide customer service with the right tools in 2022? Then this FREE E-Book is just for you! Download now to learn all the best tools for customer service in 2022!
Friendlymoo is an easy to use customers testimonials management tool that allows businesses to easily send and manage testimonials. The embed feature allows businesses to show selected testimonials on their website easily without developers.
Q&A forum, knowledge base, user training, newsletter, event management...all in one place. Commune works as a customer communication hub and strengthens community engagement by displaying optimized experiences for each customer, all with no code.
Create data-rich bug reports and end-to-end tests with a few clicks. Bird lets you auto-capture your screen, actions and technical logs. This saves QA, PM, CS and Eng teams over 50% of time on bugs reported by testers and even non-technical users.
Plain is a customer support platform for modern tools. Let users reach you from anywhere in your product, in any format. View product interactions and messages in a single timeline, and get real-time information from your own systems right at your fingertips.
Today, 9 out of 10 customers don't respond to satisfaction surveys sent by companies. Vocads reinvents survey experience thanks to VOICE conversation with an AI. For customers, voice surveys allow spontaneity, speed and engagement.
Record is the most convenient customer-facing way to help your users share their issues with all the data you need, By simply recording them. It allows you to be more productive, focused, and efficient while making your user happy.
Collect, manage, and share all the great things customers are loving about your product or service. Senja makes it super easy for your happy customers to leave video and text testimonials - then gives you the tools to create stunning marketing out of them.
The platform connects you to professionals who have your discovery needs covered. Easily find the right expertise in your industry to get valuable insights. The system reviews and pre-screens each individual who joins our platform and gives you the best match.
Instantly search, filter, and prioritize customer feedback from Intercom and other support channels.
The category grew by 75% compared to 2021, moving from 16 launches to 28. Average interest score across all 2022 launches: 177. Average engagement ratio: 0.35.
Use the year navigation at the top of each category page. The trends page for each category also shows top products by year in a single view.
Engagement ratio captures discussion quality. A product can game interest with a well-timed launch. It can't fake 200 substantive discussion threads. We default to engagement ratio because it's harder to inflate.
Highest community engagement at launch, measured by interest score and engagement ratio. These are traction rankings, not editorial picks.
Launch timing matters. Q1 products face different competition than Q4 products. Seasonal patterns affect both launch volume and community attention. Quarterly grouping makes comparisons fairer.
No. Some of the best-loved tools in our index have modest interest scores but sky-high engagement ratios. That pattern means a smaller audience cared deeply. I'd take that over 5,000 interest and crickets in the discussion threads.