Best Customer Success Tools (2023)

Rulebricks is the easiest way for teams to add powerful decision-making capabilities to any business process. Model complex decisions and build personalized customer experiences in record time and zero lines of code.

DropVoice was created to level up your customer journey by adding a unique voice-note to any of your products and pages. The best way to provide your customers with unique information about your product, insight into your brand, and give them exclusive info.

Use GPT3 to reduce customer support costs by 30%. Twig understands customer queries and proposes smart answers from deep within the documentation, knowledge bases, and historic customer support tickets.

Customer Support directly from Slack or Microsoft Teams. Add our Live Chat widget to your website and integrate your CS email box with SignalZen. Once it is done, you can talk to your website visitors or reply to emails by using Slack or Microsoft Teams.

Goo.chat is the ultimate customer support tool for businesses. Our 4-in-1 solution offers live chat, FAQ, ChatBot, and video tutorials all in one convenient widget.

Watermelon Pulse: a user-friendly GPT-4 chatbot platform. Easily create, customize & train bots with no coding. Provide company info, define personality, give feedback & see real-time improvement. Experience the magic of chatbot creation!

Why bother using a new platform to talk to your site visitors? Just stay at Discord and use a channel as a live chat! Bridger.chat provides a live chat embeddable to your site that's bridged to your chosen Discord channel, and every visitor dialogue will be a new thread.

Everyone has documentation - make it better immediately with a GPT-4 or ChatGPT AI assistant 💪 Ask Relevance connects to your documentation and provides you an API request or embeddable Widget to build the best in-app help centre.

The only job board that allows customer success professionals to skip the hiring queue and talk directly to the hiring manager. This results in 12x more interviews than the standard application process.

A free and interactive guide designed to help you create the perfect help center for your business. Our guide covers must-have characteristics, examples, tips, best practices, tools, and resources plus an ultimate help center checklist.

Create gamified surveys and quizzes and reward everyone for every question with small and instant incentives to boost your response rate. Remove bottlenecks in your survey simply by giving a higher reward for the harder questions.

Essense empowers product owners to make data driven decisions based on user feedback. Effortlessly analyze thousands of reviews in minutes, and stay ahead of the competition.

Gather customer feedback on upcoming product features. Fully open-source, customizable, and free 💜 Share roadmap publically or with a closed set of users. Customers can upvote/downvote, add comments, and get notified when a feature is released.

Reply effortlessly to your customers ✅ Handover & escalate conversations instantly ✅ Do not let customers wait, get the gist of a conversation in seconds

eBusiness Spaces is a comprehensive platform that helps freelancers and small business owners manage the process of working with clients, from quoting and invoicing to managing projects and ensuring timely payment and payouts.

At TeleCMI, we aim to provide top-notch business voice solutions that help you elevate your revenue and enhance your business.

SupportAgent.ai is your AI customer service agent for HelpScout. Connect your account and it will start drafting replies for your support tickets, using previous emails as a knowledge base.

Add a ChatGPT-powered bot to your app or website in just 5 minutes with MeyaGPT. No coding or training needed. Connect to multiple data sources and integrate with popular customer service platforms. It's highly customizable and developer-friendly.

We’re excited to share our new integration of HubSpot Workflows with OpenAI/GPT-3. With this integration, you can use natural language to easily process leads, answer customer requests and manage data.

Why bother using a new platform to talk to your site visitors? Just stay at Discord and use a channel as a live chat! Bridger.chat provides a live chat embeddable to your site that's bridged to your chosen Discord channel.

Zeruh is a comprehensive knowledgebase platform that empowers businesses to provide quick and efficient support to their customers. With customizable features, multilingual support, and robust analytics, Zeruh streamlines support processes and reduces tickets.

Introducing AI-curated reels that condense hours of meetings into minutes of key moments - All recordings, transcripts, and insights organized in an easily searchable library - Meeting summaries & action items on par with those written by a human

Support reps using Caffeinated CX on Zendesk resolve 3x as many tickets in the same amount of time. Free 14 day trial.

Introducing ConcenBox, a quick way to collect user concern privately. Now collecting feedback for your Office, Restaurant, Salon, Fitness Center, Website etc. is insanely easy.

This Free offering allows you to collect your customer feedback from different channels and store it in one single place.

The Notion CSM dashboard is an all-in-one operating system for CSMs to manage customers' information, plan and execute on projects and tasks and track performance against KPIs.

Do you work with user feedback? Specific helps you to identify patterns, and pinpoint the real issues behind feature requests. Eliminate the guesswork, and validate what truly benefits your business.

Transform your business with Desku's AI-enhanced automations! Collaborate effortlessly with shared inboxes, and turn one-time visitors into repeat customers with WhatsApp integration. Experience the future of Customer Support & Customer Experience with Desku!

Famewall makes it extremely easy to collect testimonials from customers & display them as social proof in multiple ways. Use testimonials on your landing pages, testimonial images on your emails, and standalone pages on your link-in-bio as social proof

Tell us about your products or business, and we'll send you a free QBR deck or sales presentation, customized for you, powered by Plus AI.

Tabnam replaces traditional feedback surveys with a AI bot that gets feedback from your customers conversationally over text message, WhatsApp etc. Our analysis dashboard lets aggregate and analyze 100s of sources of feedback from Discord to Zendesk with AI.

DBZAPS gives you instant insights into your churn, user health, and revenue. ⚡️ Instant out-of-the-box reports 💵 Automatic connection with Stripe, Segment, and Amplitude 📊 Detailed users' profiles 💬 Receive metrics updates in Slack and Discord

Help.center is a self-serve support tool powered by chatGPT to help you reduce customer support tickets. 📖 AI automatically learns the knowledgebase articles to generate simple and instant customer answers. 🤖 You can improve the AI answers from user feedback!

Search Engine for your company. Revl searches across all your company's apps to help you find exactly what you need, with your permissions intact. Revl comes ready with native connectors for all popular apps like Slack, Drive, Jira, Salesforce and more.

ChatGPT for customer support & onboarding. Save time by using Spryngtime to answer customer support and onboarding questions! Our bot automatically trains on your public facing docs and internal knowledge (if permissions) to answer customer questions ASAP.

Whautomate offers WhatsApp based AI Chatbot, Scheduling, Marketing, Automations, and more to help businesses achieve 10X productivity, boost sales, elevate customer experience & increase retention. Scale your business with Whautomate today!

Answer questions (RFPs, questionnaires or one-offs) with AI and wow your (potential) customers. Connect data sources, collaborate with ease and complete tenders in minutes instead of weeks.

Parative’s CS Sidekick includes everything Success teams need to manage accounts, prioritize their day, and drive renewals & expansion. But the entire platform can be delivered as a simple overlay on top of your existing tools, meaning no CRM changes required.

Convert Slack Connect threads into tickets and respond to tickets from any channel (live chat, email, SMS, WhatsApp, and Slack) via Slack.

A simple and straight forward Service Booking app, targeted at small business owners in the service industry - with a pricing model that allows for a predictable billing and full access to features until the business has traction.

Re-View is a video survey tool. It is great for: - UX Researchers and Founders doing customer research - HR for screening job applicants - Managers doing async team check-ins - Marketing collecting testimonials - Sales Managers doing pitch practice + more!

When you answer a customer’s question once on Intercom, you answer it forever. Our bot both auto-documents & understands your FAQ so we can auto-respond! Every time you talk about a new product feature in Slack you can easily create product summaries and FAQs

SupportGuy is a customer support platform that uses ChatGPT technology to provide instant, personalized support to customers 24/7. It's fully customizable & also incredibly easy to integrate into your website.

guidde is the generative AI platform enabling teams to deliver know-how 11x faster for easy sharing with customers or employees.

Presbot is a ChatGPT-powered chatbot that can help you generate more leads and increase your customer base. It affordable, quick to setup, is easy to use and integrates seamlessly with your website.

Experience the future of customer engagement with Web2Chat! Craft your own AI chatbot with your content, customize it to match your brand, engage in live chat, gather customer insights, and delve into useful analytics. All under one roof!

PaceKB is a hosted Knowledge Base service that helps reduce average support time significantly. We do this by collating all of your most recently asked questions into a website where users can get instant detailed answers without needing to wait for a support

A guide to deliver best customer experience. A collection of best articles (self written + compiled) and insights for customer support, success and field facing teams.

Tell us your website and Bubbly will automatically create a support assistant that can be embedded on your website to answer any question

With Hubforce, you can easily build a dedicated interactive micro-site to create a personalized selling experience at any stage of your customer journey and track how your customers engage with your content.

Updating your customers on a technical issue or the state of an order can be really time-consuming... Many companies are already using a solution which is simple, yet effective - a status page! That's why I created: The Ultimate Status Page!

Obeatows support widget, offering visual feedback, roadmap feature, and integration with live chat providers gives you everything under one widget without sacrificing your existing live chat solution.

Streamline customer service with ease! upload your templates, and let Caden do the work. It reads messages and generates personalized responses using matching templates, or crafts professional replies from scratch.

VidScout allows you to automatically request, manage, share text and video testimonials from clients - no coding required!

Bodt.io is an intuitive, no-code platform for building AI chatbots. In just 15 minutes, create personalized chatbots trained on your website content. Enhance customer interaction, generate leads, and streamline operations.

Create an AI agent using state-of-the-art NLP, Generative AI and in-house, enterprise-level LLMs. Upload your past chatlogs, knowledge base, website & documents and effortlessly automate over 70% of your customer support operations and processes.

Say hello to ClaudIA: an AI bot designed to dramatically reduce your customer service load. No setup needed. She learns from FAQs and interactions. Already integrated with major helpdesks.

Fullview empowers customer support teams with cobrowsing, in-app screen control & session replays to guide users through support requests and get better insights into their issues. Slash customer support time in half!

Support reps using Caffeinated CX on Freshdesk resolve 3x as many tickets in the same amount of time. Free 7 day trial.

Almo is an AI-powered Chatbot to simplify your customer support. Almo is trained on your content (website, documents etc) and engages with visitors as a human would. Almo resolves your customer queries, provides support and significantly reduces response time

Pano surfaces key customer data across your existing platforms and brings it together into a simple, personalized snapshot.

Echo is an AI-driven platform transforming customer support by providing 24/7 immediate, intelligent assistance. It reduces wait times, scaling effortlessly to meet unique business needs, ensuring a personalized customer experience, every time.

Never blow your gifting budget on subscription fees again. Zest is the best way to reward, incentivize, and surprise everyone from cold leads to loyal customers without big fees and time-consuming processes standing in your way.

Meet Lyro - the AI chatbot that talks to your customers and offers personalized assistance to solve their problems, just like a human agent. Improve your response times and take the pressure off your support team with Tidio Lyro.

A central place for all your product discussions - capture feedback, feature requests, and bug reports in your fully customizable public feedback forum. Easily find the most impactful product ideas and announce updates through beautiful embeddable widgets.

Ribbo AI learns from your docs, website content, and other sources to generate a chatbot that effectively handles 40-70% of your customer support inquiries. This benefits both you (by reducing costs) and your customers (by providing instant answers).

Unthread helps companies to scale up support on Slack. We automatically track new conversations, tag & prioritize them, and can generate or suggest responses with AI.

Say hello to Algomo: a ChatGPT bot designed to reduce your customer service queries by 85%. Set-up with no code under 4 minutes. Algomo learns from your data and integrates with major tools.

Taku is a widget for your website that lets you send instant alerts and updates to your visitors. Get feedback with quick votes and reactions.

Leverage AI to empower qualitative research, transforming the way businesses conduct remote interviews. With the ability to conduct hundreds of interviews overnight, we invite you to experience the future of market research.

Leads Forge is a service that validates your business ideas before you build them. We conduct market research and use cold Twitter DMs for real potential user validation. Then we collaborate with you to create a landing page and advise you on the next steps!

Our cutting-edge solution is tailored to streamline customer service operations by automating repetitive tasks. Say goodbye to inefficiencies and hello to a world of benefits! With ChatSpark, companies can now save precious time and valuable resources.

Reeview provides comprehensive solutions to help you collect, analyze, and leverage customer feedback to enhance the customer experience and drive business growth.

Collect and act on feedback up to 2x faster than other survey tools. Create one-off questionnaires, ask open-ended or multiple choice questions, and add answer options like rating scales to smileys. Ask your audience anything with Delighted Surveys.

Feedspace.io - the catalyst that brings authenticity and organic growth. Collect comments from various channels. Capture video feedback and testimonials. Audio feeds from camera-shy people. Build social proof by sharing the best feeds to grow business.

The truth is, all these scattered tools and poor client collaboration result in wasted time on administrative work instead of making more money. Finally, bring your internal and external collaboration into one place! Focus on billable hours and strategic goals

Documents, tasks, calendars, chats - everything your customers need in one link to close deals and onboard faster. 🪄 Sales and CS teams use Flowla to wow clients with seamless buyer journeys, collaborate with them towards success, and boost win rates by 35%. 🚀

LoyalPulse — the user friendly platform which allows to Customer Success Managers to have customer data and track tasks and projects in one place. Our platform allows to create detailed customer profiles and track all your interactions with them.

Frigade helps you build best-in-class product onboarding for React apps with beautiful drop-in components and an API. It's combined with a powerful admin dashboard to manage, measure, and iterate on your onboarding with ease.

Premium customer service software that offers all the bells and whistles at SMB-friendly prices. We have built a genuinely best-in-class customer service software and priced it at a fraction of what our competitors, like Zendesk and Freshdesk, charge.

A game-changer in marketing! Say goodbye to budget constraints and hello to unlimited digital marketing for a fixed monthly fee. Experience the future of Marketing-as-a-Service (MaaS) today. Watch your brand soar with Kadima Grow! 🚀

helpix is an AI platform that converses in your language via texts, emails, social media, live chats, and WhatsApp. Utilising an optichannel approach, it quickly answers questions just like a human would.

Wooflo Pro: The ultimate reputation management tool. Boost positive reviews, handle negatives, and shape a stellar online image effortlessly.

Enrol Chat: A 24/7 AI chat tool that's like having a whole customer service team, but at a fraction of the cost. It learns, chats with hundreds, gathers leads, and even helps set appointments. Boost efficiency, cut costs, and impress your customers.

Turn scattered customer feedback into strategic insights for the entire organization with Feedback Sync, an AI-driven Slack app.

Simple, Powerful tool to Maximize customers Retention, Satisfaction and Growth using Automation, AI and Single Source of Truth.

Understand Your Users in Real-Time with Unobtrusive In-App Surveys. - Chose from our 10+ templates and customize them to your needs. - Target by page, user, whether they're paying or not, or the date they signed up for your app.

Free tool to prioritize a subject with others. Nothing fancy, just results. What to prioritize, invite people, then get prioritized results with satisfaction hints. No logins, signups, cc's, and so on. Rapid learning mode with 60s and 5m sessions.

Roadm.co consolidates all customer feedback in one central location, streamlining the process of managing input and ensuring your customers stay informed. Enable your customers to submit and vote on feedback directly through your website.

Elevate Your Team's Efficiency: QTrail.app is a Slack App designed to transform the way teams handle Q&A in their support channels. This is not just about tracking queries; it's about driving effective resolutions and celebrating team success.

A better way to give your customers the support they need without spending a fortune. Increase revenue, keep customers happy and reduce churn!

Formless allows you to go beyond data collection with conversational forms that don’t just ask, but also respond... 70% of visitors leave after hitting a 404 page. Why not guide them back & answer any questions they might have?

SupMonster gathers email suppression lists from many popular email services. We give you one easy place to see, search, and manage these lists allowing people in your company to diagnose and fix missing customer emails without requiring developer assistance.